Smart Hands on Demand Work Management
A comprehensive solution for customers needing efficient and reliable 24/7 IT support and maintenance around the globe. Our certified experts, acting as an extension of your existing IT teams, ensure that your infrastructure remains up and running, regardless of physical distance or time constraints, providing peace of mind at all times.
Our tailored consumption models help boost operational efficiency whilst increasing speed and flexibility.
Altinex leverages an onshore/offshore model for application support, providing 24×7 coverage in a follow-the-sun approach. Our constant endeavour is to introduce automation for commonly addressable incidents and service requests — continually expanding our automation use cases to deliver a superior customer experience, whilst reducing operational costs and supporting a growing portfolio of applications.
- 24/7 Support & Availability 24/7 on-demand access to certified experts with Service Level Agreements (SLAs) tailored to meet your needs.
- Pay-As-You-Go Pricing Experience the freedom of pay-as-you-go pricing without sacrificing enterprise-quality IT service standards.
- Visibility & Control Our experienced workforce is ready and available across a wide range of locations, from bustling metropolises to remote areas.
- Global Coverage Our integrated platform enables seamless collaboration whilst providing the insights needed to ensure speed and scale across hundreds of locations.
Maximise the Efficiency of Your Operations Team with Altinex Smart Hands Services
Altinex’s global technical workforce is available 24/7 to provide dependable, remote assistance, so you can reach more and do more in less time. They deliver professional services across the full spectrum, from rollout and troubleshooting to custom installation, all at the highest level of expertise.
Global Rollout
Deploy equipment (IoT, edge compute, wireless, 5G) and software to multiple locations using our global workforce.
Break Fix & Maintenance
Scheduled maintenance and break/fix services for your IT infrastructure and equipment, carried out by our certified experts
Troubleshooting
Equipment, software, and network troubleshooting performed by our certified experts.
Equipment Installation Services
Server, storage, and network equipment installation services delivered by our certified professionals.
Rack & Stack Services
Configure, install, connect, and test rack and stack equipment, handled by our certified experts.
Remote Management
Power cycling, remote hands, visual inspection, and remote monitoring services provided by our experienced technicians.
Cabling Services
Assemble, install, test, and certify cabling infrastructure by our certified experts, including patch cable extensions, fibre optic cable installation, and more.
Asset Management
Inventory management, asset tagging, and asset tracking services carried out by our certified experts.
Logistics Support
Equipment moves, packing and unpacking, returns, repairs, and more, all handled by our certified experts.
On-Site Assessments & Surveys
Site surveys, assessments, and audits conducted by our certified experts, assessing and reporting on the current state of your IT infrastructure.
Zero Friction End-to-End Automation
Our AI/ML driven Service Cloud platform is designed to provide a seamless and efficient experience. Our system integrates easily with your existing ITSM software — providing a unified view of all your service requests, dispatch requests, and IT tickets.
Automated Dispatch Management
AI/ML based automated dispatch management quickly and efficiently assigns technicians to service requests based on location, issue severity, required skills, or technician availability.
- Real-Time Visibility
- Reporting and Analytics
- Alerts and Notifications
Our Service Cloud Platform has the power to transform your operations and integrate seamlessly with existing systems, unlocking a new level of performance today.
The Altinex Difference Reach Peak Performance and Ensure Reliability with the Right Partner on Your Side
At Altinex, we understand the unique needs of enterprise customers — and we offer Smart Hands on Demand services that meet all of these requirements. We have a team of highly qualified and experienced technicians available 24/7 worldwide, with tailored solutions and flexible engagement models to meet your specific needs.
Scalability
Our global network of Smart Hands workforce and providers scales with the ever-changing needs of enterprise customers, handling large, complex IT environments and supporting multiple locations globally.
Security
We take security seriously. Our Smart Hands technicians undergo extensive training to ensure the security and privacy of our customers’ sensitive data, whilst meeting all compliance and regulatory requirements.
Integration
Our platform integrates seamlessly with your existing IT infrastructure, including IT Service Management (ITSM) software and other systems, ensuring your IT operations run smoothly and efficiently.
Customisation
We tailor our solutions to meet your specific needs, adapting to your unique requirements and offering flexible engagement models to suit your budget and business objectives.
Accountability
We are committed to delivering the highest levels of performance, providing reliable SLAs with real-time reporting and analytics, guaranteed response times, and fast issue resolution.
Cost-Effectiveness
We offer competitive service pricing with transparent, predictable cost structures and a variety of engagement models, ensuring you get the best possible value for your investment.
Our Global Presence
We are a global company with presence on every continent.
Join them by using our services and grow your business.
What our customers say
Hear first-hand from our incredible community of customers.
“Working with Service Global has been a fabulous experience, allowing me to acquire invaluable knowledge in cutting-edge technologies and techniques. The organization has provided me with many opportunities to work on various projects, affording me a diverse range of exposure and experience.”
Japinder Singh
Network Engineer (L2) - Canada
“Working with Service Global has been a fabulous experience, allowing me to acquire invaluable knowledge in cutting-edge technologies and techniques. The organization has provided me with many opportunities to work on various projects, affording me a diverse range of exposure and experience.”
Japinder Singh
Network Engineer (L2) - Canada
“At Service Global, our collaborative work environment is conducive to professional growth and development. The hands-on training provided is second to none. I have been fortunate to benefit from daily management interaction, which contributes significantly to my overall satisfaction with the organization.”
Japinder Singh
Network Engineer (L2) - Canada
“At Service Global, our collaborative work environment is conducive to professional growth and development. The hands-on training provided is second to none. I have been fortunate to benefit from daily management interaction, which contributes significantly to my overall satisfaction with the organization.”
Japinder Singh
Network Engineer (L2) - Canada
“My tenure with Service global has been a source of tremendous satisfaction, both in terms of the company’s dynamic work culture and the exceptional caliber of its personnel. The organization’s unwavering commitment to fostering a supportive and collaborative work environment has made my time here an absolute pleasure.”
Japinder Singh
Network Engineer (L2) - Canada
“My tenure with Service global has been a source of tremendous satisfaction, both in terms of the company’s dynamic work culture and the exceptional caliber of its personnel. The organization’s unwavering commitment to fostering a supportive and collaborative work environment has made my time here an absolute pleasure.”
Japinder Singh
Network Engineer (L2) - Canada
Let’s Connect
We look forward to hearing from you!