Data Centre Managed Services for Infrastructure Management
Altinex serves data centre clients with a full suite of services and global capabilities. These services can be used in conjunction with one another to create a complete Turnkey Solution for your organisation. Our data centre clients require fast, transparent, and high-quality support services because any inefficiency can directly impact business performance. Altinex provides data centre managers with the ability to deliver high-quality technical services without the need for costly investments in regions where resources are expensive to maintain. With a Turnkey Field Service Solution from Altinex, data centre organisations can drive agile services throughout the entire supply chain from procurement and configuration to post-deployment service support.
24/7 Global Coverage
Our responsive and agile 24/7 customer service helpdesk efficiently manages ticket and case management, along with the dispatching of both technical and logistics services across the globe.
Global Workforce & Program Management
A global network of 6,000+ skilled L1–L5 engineers available to provide a trusted local resource for last-mile 4-hour and Next Business Day (NBD) repair services.
On-Demand Smart Hands Technicians
On-Demand Smart Hands technicians are available in local regions to independently perform last-mile tasks or work in conjunction with Level 2 support technicians.
End-to-End Services Designed to Drive Business Outcomes
At Altinex, we offer a unique end-to-end service from configuring and shipping equipment to powering up racks. Whether it’s a single site or a complex installation spanning hundreds of locations across the globe, we get it done on time and within budget, all while maintaining the highest standards.
- Rack and Stack - Server Builds & Configuration
- Colocation and Containerization
- Structured Cabling
- Cross Connects and MMR
- Smart Hands - Break Fix, Spares and Repair
- Asset Inventory
- Maintenance and Upgrades
- Equipment Disposal and Certification
Delivering Mission-Critical Service Faster with Our Service Cloud Platform
Altinex’s Service Cloud Platform, powered by advanced automation, robust platform capabilities, proactive incident management, intelligent chatbots, and machine learning, enables our workforce to act quickly, identifying, collaborating, and resolving issues with proven, reliable workflows.
- Real-time collaboration using B2B API, Mobile Apps, and web portals
- Real-time omnichannel communication supporting Mobile App, SMS, WhatsApp, and Email
- Real-time visibility into workforce activity and 3PL logistics
- Customer workflows and automated processes powered by Machine Learning
Let’s Connect
We look forward to hearing from you!