Managed Network Services
Altinex unlocks the full potential of your networking environment, driving IT and business performance with dynamic scalability. Our Managed Network Services maximise agility, stability, and responsiveness, giving you a winning edge in today's ever-changing landscape.
Simplify the Complexities of Monitoring and Management of the Network with Our Robust Global Managed Services.
Join 4,000+ companies already growing
Event Management
Detects, assesses, and directs notifications about alarms, conditions, and alerts — all designed to help you identify potential problems before they impact operations.
Fault Management
Paired with Event Management, we take prompt and decisive action for the resolution of faults by leveraging the combined strength of our dedicated and on-demand workforce.
Network Operations
NetOps is a comprehensive managed service with the provisioning workflow fully taken care of. Our NOC experts provide Moves, Adds, and Changes (MAC) services for your network — ensuring seamless continuity at every step.
Altinex Network Operation Centre (NOC) Solutions
Dedicated On-Premises NOC
Dedicated on-premises resources for customer NOC operations, backed by a flexible on-demand resource pool.
An On-Premises Managed Network Operations Centre (NOC) is a dedicated team that forms part of the organisation’s IT or infrastructure group, providing remote monitoring, management, and support services for their network. The NOC is staffed by experienced network engineers and technicians who utilise a range of tools and techniques to monitor and manage the organisation’s network with precision and reliability.
- Provides complete control over network operations and security.
- Direct access to the network ensures a quick response to any issues that arise.
- Reduces costs, improves efficiency, and ensures that network issues are resolved quickly and effectively.
Shared NOC
Experienced network engineers and technicians providing remote monitoring, management, and support services around the clock.
In a shared NOC, clients’ networks are monitored and managed using a centralised platform — enabling the NOC team to monitor and manage multiple clients’ networks from a single location.
This reduces costs, improves efficiency, and ensures that network issues are resolved quickly and effectively.
Overall, a shared NOC is an excellent option for organisations that want to outsource their network operations to a trusted partner like Altinex — ensuring that their network runs smoothly and securely, 24/7.
- The benefits of centralised management across multiple networks.
- Empowering the NOC team to resolve issues quickly and efficiently.
- Reducing downtime and minimising network disruptions.
Hybrid NOC
24/7 global NOC backed by minimal on-premises resources to resolve issues quickly, effectively, and without disruption.
Altinex’s Hybrid NOC provides organisations with the best of both worlds, the control and security of an on-premises NOC combined with the cost-effectiveness and expertise of a remote NOC. By utilising a combination of on-premises and remote resources, some network monitoring and management functions are performed on-site, whilst a remote NOC team seamlessly handles the rest.
- Critical network and security functions are performed by dedicated on-site resources.
- Routine monitoring, performance management, and reporting are performed by the remote NOC team.
- Provides the ideal balance between control, security, cost-effectiveness, and expertise.
Managed NOC Services That Drive Efficiencies While Gaining Insights
Altinex’s dedicated managed NOC service is the perfect solution for enterprise network and data centre needs. Our 24/7 technical support, operational monitoring, and dedication to WANs, clouds, and data centre solutions provide reliable results with zero downtime. We maintain a detailed organisational hierarchy that ensures swift responses in any circumstance, so you can rest easy knowing we’ve got you covered.
Monitoring
Utilisation of various tools and techniques to monitor the enterprise network 24/7, detecting and responding to issues in real-time.
Alerting and Notification
Real-time alerts and notifications are delivered to the enterprise in the event of network issues, enabling prompt and efficient resolution.
Event Management
AI/ML driven event management tools track and manage network incidents, ensuring that they are resolved in a timely and effective manner.
Performance Management
Integrated performance management tools monitor network performance, identifying and resolving bottlenecks and issues before they impact operations.
Security Monitoring
Continuous monitoring of network security, detecting and responding to security threats and incidents in real-time to keep your infrastructure protected.
Configuration Management
Smart configuration management tools manage the configuration of network devices, ensuring that they remain up-to-date, secure, and fully optimised.
Capacity Planning
Advanced capacity planning tools forecast network resource requirements, ensuring that the network is scaled appropriately to meet the evolving needs of the enterprise.
Reporting and Analytics
Comprehensive reporting and analytics tools provide the enterprise with valuable insights into network performance and usage, enabling informed and confident decision-making.
Delivering Mission-Critical Service Faster with Our Service Cloud Platform
Altinex’s Service Cloud Platform, powered by advanced automation, robust platform capabilities, proactive incident management, intelligent chatbots, and machine learning, enables our workforce to act quickly — identifying, collaborating, and resolving issues with proven, reliable workflows.
- Real-Time Collaboration — using B2B API, Mobile Apps, and web portals
- Real-Time Omnichannel Communication — supporting Mobile App, SMS, WhatsApp, and Email
- Real-Time Visibility — into workforce activity and 3PL logistics
- Real-Time Visibility — into workforce activity and 3PL logistics
- Customer Workflows & Automation — automated processes powered by Machine Learning
Our Global Presence
We are a global company with presence on every continent.
Join them by using our services and grow your business.
What our customers say
Hear first-hand from our incredible community of customers.
“Working with Service Global has been a fabulous experience, allowing me to acquire invaluable knowledge in cutting-edge technologies and techniques. The organization has provided me with many opportunities to work on various projects, affording me a diverse range of exposure and experience.”
Japinder Singh
Network Engineer (L2) - Canada
“Working with Service Global has been a fabulous experience, allowing me to acquire invaluable knowledge in cutting-edge technologies and techniques. The organization has provided me with many opportunities to work on various projects, affording me a diverse range of exposure and experience.”
Japinder Singh
Network Engineer (L2) - Canada
“At Service Global, our collaborative work environment is conducive to professional growth and development. The hands-on training provided is second to none. I have been fortunate to benefit from daily management interaction, which contributes significantly to my overall satisfaction with the organization.”
Japinder Singh
Network Engineer (L2) - Canada
“At Service Global, our collaborative work environment is conducive to professional growth and development. The hands-on training provided is second to none. I have been fortunate to benefit from daily management interaction, which contributes significantly to my overall satisfaction with the organization.”
Japinder Singh
Network Engineer (L2) - Canada
“My tenure with Service global has been a source of tremendous satisfaction, both in terms of the company’s dynamic work culture and the exceptional caliber of its personnel. The organization’s unwavering commitment to fostering a supportive and collaborative work environment has made my time here an absolute pleasure.”
Japinder Singh
Network Engineer (L2) - Canada
“My tenure with Service global has been a source of tremendous satisfaction, both in terms of the company’s dynamic work culture and the exceptional caliber of its personnel. The organization’s unwavering commitment to fostering a supportive and collaborative work environment has made my time here an absolute pleasure.”
Japinder Singh
Network Engineer (L2) - Canada
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