Modern Device Management
For Better Experience and Complete Control of Your IT Devices
Global Field Maintenance & Technical Support Services
The Altinex portal platform allows you to provide top-notch quality support and uphold the industry standard of a 4-hour SLA for your customers. Our Technical Support Services provide customers with access to an experienced team of service professionals and technical support specialists.
Web-Based Case Management
Remote OEM Technical Support
Remote System Diagnosis
Maintenance, Repairs & Returns
Supply Chain Managed Services
Offering services ranging from order fulfilment, logistics management, delivery, managed export compliance, and returns programmes, Altinex’s procurement and supply chain services offer global expertise and resources to manage all your supply chain needs, extending across the globe for a multitude of product types.
By leveraging our strong vendor relationships with best-of-breed IT vendors, we ensure that sourced equipment is available when and where you need it. With a network spanning 600+ international warehouse stocking locations, we can offer 4-hour service to most regions of the globe. Altinex has done the behind-the-scenes work to understand the legal and regulatory requirements within each country, handling all the paperwork needed for a seamless and problem-free execution of logistics and services.
Remote IT Infrastructure Management Services
For Network Management, Server Management, Storage Management, Workstation Management, Application Support, Database Management, and Security Management.
We take MaaS (Monitoring-as-a-Service) to the highest level with our RIMaaS (Remote Infrastructure Management). With RIMaaS from Altinex, you can rest easy knowing that your IT infrastructure is running smoothly across the board. Built on a solid foundation of 24×7 monitoring and a tiered support escalation process — you can move confidently on to your next IT project without worrying about the last.
Our Process
We Make Your Device Management Stress-Free by Maintaining Full Control of the Process
Last-Mile Coordination
Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eyes Support.
Remote Monitoring
Proactive Performance Monitoring, Threshold Alerts, Dashboard Reporting.
Level 1 Support
Incident Management, Service Desk for Escalations, Knowledge Repository.
Level 2 & Level 3 Support
Problem Management, Change Management, Performance Management.
Let’s Connect
We look forward to hearing from you!