Work Management

Service-Oriented Work Management Platform

Rapidly evolving technologies, changing priorities, and a dynamic business environment necessitate the need to adapt and bring in better IT infrastructure and resources — with this arises the need to frequently install, upgrade, change, and move IT assets.

Ensuring Business Continuity in a Cost-Effective Way

Rapidly evolving technologies, changing priorities, and a dynamic business environment necessitate the need to adapt and bring in better IT infrastructure and resources. With this arises the need to frequently install, upgrade, change, and move IT assets.

Altinex provides end-to-end IMAC Services to ensure minimal disruption to your business continuity, with minimum downtime and in the most cost-effective way. Our global outreach, technical expertise, and last-mile on-demand support allow a smooth transition — giving your resources the bandwidth to focus on core business.

Zero Touch, Last-Mile IMAC Services for Data Centres are a Key Resource for Efficient Request Fulfilment for any Service Operations Manager

No two data centres are exactly the same — but the need to drive costs down whilst keeping up with rapid tech industry changes is universal.

Altinex provides whatever level of support you need: from routine maintenance to total infrastructure health monitoring — our technicians are on hand to deliver the most efficient solutions you require. Our most common data centre service solutions include last-mile server and storage operations, IT relocation, deployments and staging, as well as end-of-life (EOL) removal and recycling.

Full Service Desk Support & Workspace Deployment/Relocation Services: We Make Moving to a New Location or Expanding Simple

Our automated approach to workspace IT and mobile technology solutions enables your workforce to minimise downtime and maximise productivity.

With Altinex workspace IMAC support services, you gain access to 24/7 helpdesk support and same-day last-mile repair services across as many locations as you require. Our team of expert support technicians are trained and certified by Microsoft, Dell, HP, Cisco, Apple, and other leading technology providers.

Last-Mile Installation and Deployment Services

IT project management generally falls into two categories: hardware and software. More often than not, a deployment project requires both a hardware and software element to take a project past the finish line. This presents a challenge to many organisations that have different suppliers not working closely together — leading to longer project timelines or, worse, missed deadlines.

Altinex provides a single point of contact for managing your projects from start to completion, offering an extensive range of project types and specialities. By making the switch to Altinex, you can be as hands-on as you’d like — or sit back and enjoy the full transparency and visibility of our total project management platform.

Managed Field Maintenance Services & SLA Warranty Services

Altinex removes the complexities of global IT support by offering flexible maintenance plans that are tailored to your organisation’s specific needs. Our comprehensive approach to worldwide support ensures seamless delivery of shipping logistics services and human resource dispatch. Our technology-driven platform offers customisable dashboards for monitoring and reporting KPIs, and integrates seamlessly into industry-leading ERP and CRM systems.

One Company to Turn to for Global Protection Coverage

With hardware located all across the world, having one company to turn to eliminates the challenges of upholding strong Service Level Agreements (SLAs). By making the switch to Altinex, your protection starts with our Global Technical Support Centre — a single point of contact providing 24x7x365 asset and contract management. Together with incident management, the support centre also coordinates field support technician and parts dispatch for seamless delivery of parts and labour.

Leveraging 600+ international warehouse stocking locations across the globe, Altinex provides services ranging from FRU stocking, transportation, warehousing, critical parts delivery, and reverse logistics.

Our platform provides global parts supply chain management and optimisation. We calculate optimal FRU stock and replenishment levels according to SLA requirements, with last-mile verification to ensure accuracy. To more efficiently handle repairs and replacements from around the world, Altinex offers full-service regional hubs for depot repair and manufacturer warranty management services.

Our Approach Towards Enterprise Integration Projects

Unlike other providers, Altinex is a true turnkey, one-stop shop for all your IT service needs around the globe. Talk to a representative today to discuss your project-based or ongoing IT service needs — and we will quickly provide you with a total solution to keep your operations running smoothly.

Global IMAC Managed Services

Cloud Portal Field Service ERP

Warehouse Stocking Locations & Staging Services

On-Demand Smart Hands

Deployment Technology Expertise

Service Delivery Manager

Programme Management Office

Global Coverage

Global Coverage Altinex is available in over 160 countries with more than 6,000 skilled engineers ready to take on your project.

Take advantage of our global network to fulfil your IT service needs across all your locations through a single platform. In addition to service support technicians, 600+ international Warehouse Stocking Locations (WSLs) are available to provide spare parts storage and staging services for deployments and same-day support.

NORTH AMERICA (NA) COVERAGE:

Latin America (LATAM) Coverage

Europe & MEA (EMEA) Coverage

Asia Pacific (APAC) Coverage

Benefits of a Global

Maintenance Partner

Configuration Services

Have servers or desktops arrive at your data centre or to your end users ready to run and fully optimised.

Rack and Stack Services

Deploy rack server systems on-site — from unpacking to installation, configuration, and testing

Software Imaging Services

We manage and load custom image configurations to multiple system types as per the unique needs of end users or system functions.

Network Administration

Network design, implementation, and document creation to improve network stability, security, and best practices.

Last-Mile Installation

Your location, our skilled technicians. We perform large or small projects — from single system installs to complete overhauls.

Project Management

End-to-end project management. Our team is with you from project inception to completion and every step in between.

Installation Support

Need a specialist’s expertise but want to complete the task with your own technicians? Our installation support team is here to assist.

Software Deployment

Implementing new software technologies or ensuring that migrations go smoothly for any size of software deployment.

Microsoft Services

As a long-standing Microsoft partner, our team is fluent in Microsoft business platforms and can provide you with the right solution for your needs.

IT Smart Hand Services

24×7 On-Demand Support

24×7 On-Demand Support Maintaining the right skillsets in the right locations is often a limiting factor of an organisation’s growth plans, but that doesn’t need to be the case any longer. Comprising a network of 6,000+ skilled engineers, Altinex’s Smart Hands services enable your organisation to tap into and pay for resources only when you need them. No more paying for stagnant technical resources in one region whilst frantically searching for additional resources in another. Depending on your organisation’s needs, Altinex can fill critical gaps in your current operations or expand your existing operations to new regions, opening the doors to market expansion.

Supported Technologies

If it belongs in a data centre or out in the field, our platform and network of technicians can support it.

Our team has provided support for every major platform, from Windows and Linux-based servers to entirely new and innovative products from the many startups bringing exciting new solutions to market.

Servers & Storage

Windows and Unix-Based Servers, Network Attached Storage (NAS), Storage Area Networks (SAN).

Communication & Networking Equipment

Hubs, Routers, Switches, Modems, VoIP, Video Conferencing Equipment.

Personal Computing (EUC)

PCs, Workstations, Laptops, Netbooks, Tablets, PDAs

Internet of Things (IoT) Infrastructure

Remote Sensors, Edge Gateways, Embedded Devices & Equipment.

Smart Hands Programme

A Smart Hand is an individual or team of specialised technicians with the required IT certifications and skillsets to perform field-level hardware or software support tasks.

Smart Hands are most commonly used to provide support for

1. Servers

2. Storage

3. Networks

4. Desktops

5. IoT

6. Peripherals

The Smart Hands programme is a hands-and-feet extension of your Level 2 support team. These engineers can perform instructed tasks independently or work in conjunction with your team, allowing your Level 2 team to remain centrally located. The Altinex Smart Hands programme is available in all major regions and provides a cost-effective approach for delivering responsive field support.

The Smart Hands Plus

Advantage

If it belongs in a data centre or out in the field, our platform and network of technicians can support it.

Our team has provided support for every major platform, from Windows and Linux-based servers to entirely new and innovative products from the many startups bringing exciting new solutions to market.

Cost Saving

Deploy Smart Hands to work alongside your Level 2 support team instead of sending specialists out to the field on trips that are both time-consuming and costly.

Agile

Smart Hands are available on-demand in every major metropolitan region and even many remote areas. Enable your Level 2 support to immediately dispatch a technician, resolving cases in hours or days, not weeks.

Fully Integrated

The Altinex portal platform enables a seamless communication experience between all necessary parties involved in resolving support cases. The portal acts as a single point of contact between technicians, vendors, and clients, facilitating the sharing of relevant information and training materials to ensure all participants are fully up to speed.

Certifications

Altinex Smart Hands are available with the following certifications:

Let’s Connect

We look forward to hearing from you!