Hardware Servies
Why Choose Altinex as Your Global OEM Business Partner?
For more than 15 years, customers have trusted us for our innovative problem-solving capabilities, combined with our flexible business model for supply chain management, integration, engineering, forward/reverse logistics, and global technical and last-mile repair support services.
We understand that you have many choices when selecting an OEM system integration company. The Altinex solution is far more than just box building. Customers choose us for the end-to-end value we provide and the consistently high level of service we deliver. Our approach offers more than technological leadership, it provides you with a true business partner you can depend on, which is why many of the world’s largest OEMs choose Altinex and continue to grow their businesses with us.
Get Back to Innovation — With Market-Leading OEM Services from Altinex
Looking for an ideal IT infrastructure solutions partner? One who understands the challenges facing a variety of industries and can apply the very best solutions to help you succeed. Altinex understands the value of getting products to market quickly without sacrificing profit margins. We incorporate the best technology platforms alongside robust service solutions, spanning OEM Manufacturing, IT Infrastructure, Project Management, Hardware Integration, Shipping Logistics, and Supply Chain Management, all underpinned by an unparalleled level of global support. And all of it is integrated into a single portal platform for full transparency and maximum efficiency.
Altinex OEM Turnkey Server & Storage Appliances
Altinex has been a leader in global OEM integration services for server appliances and cabinets since 2002. As a proud Dell OEM Partner, our focus is on delivering flexible, fast, and reliable appliances and solutions to market. Know the exact hardware you need? Altinex also provides brand-agnostic hardware integration and support.
One-Stop Global Outsourcing
Integration, Logistics, Field Services
Altinex is a leading provider of purpose-built, application-specific server appliances and embedded systems platforms. We provide product lifecycle management services for networking, storage, security, and medical industries, delivering end-to-end support from integration through to last-mile field services.
Make the Switch to Altinex OEM Today
Altinex has decades of experience in high-tech enterprise computing, storage subsystems, and embedded OEM system services. We help ISVs, OEMs, and service providers solve some of the most complex product and supply chain challenges, delivering the expertise and reliability needed to keep your operations moving forward.
Managed Global Field Support & On-Demand Unified Warranty Support Services
Altinex has offices in the Americas, EMEA, and Asia-Pacific (APAC) with a network of global IT services spanning over 90 countries. We offer a full spectrum of single-source services to data centre operators, enterprises, and original equipment manufacturers, including 24x7x365 onsite and remote technical support services, parts export logistics, parts depots, and system repair services. Altinex will help expand your global vision by supporting your global IT infrastructure deployments and maintenance needs in any country around the world, whilst delivering an industry-leading 4-hour SLA.
Call Centre & Technical Helpdesk (24x7)
Our responsive and agile 24/7 customer service helpdesk manages ticket resolution and the dispatching of technical and logistics services globally.
Global Workforce on Demand (Smart Hands)
A global network of 12,000+ skilled L1–L5 engineers available to provide a trusted local resource for last-mile repair services.
Global Logistics & Export Compliance
Export logistics services across 90+ countries, including customs brokerage, IOR representation, dependable SLA delivery, and live tracking.
Global WSL Warehouses for Service Parts
A global network of Warehouse Stocking Location (WSL) parts depots. Strategically allocated FRUs enable fast and reliable parts replacement services.
Global Field Asset Recovery
Efficiently recover failed units from customer sites across the globe and import them to a regional or central repair depot.
Manufacturing & Configuration Centres
System integration and configuration from our manufacturing facilities. Pre-deployment staging and QA enable more efficient scalability.
Repair Depot & Recertification
Regional repair and recertification depots and RTV services provide an opportunity to extend the life of otherwise-failed units.
Unified Portal & Process Automation
Our unified portal platform automatically orchestrates the right technicians and parts delivery to manage warranty contracts and last-mile projects seamlessly.
Managed Global ITAD Services — Secure Decommissioning, Logistics, and Data Security IT Asset Decommissioning
On-site, Altinex’s experienced technicians provide white-glove services globally across the following areas:
- Enterprises — Asset disposition and loose drive erasure programmes
- Data Centres — Cable pulling, server decommissioning, relocation, and consolidation
Data Eradication: Erasure
On-site, Altinex eradicates data on each drive with remarketing potential:
- Software Erasure — Uses proven, internationally recognised software that guarantees absolute data erasure for HDDs, SSDs, and virtual drives
- HDD Physical Sanitation — Data degaussing
Data Eradication: Physical Destruction
On-site, Altinex provides the following physical destruction services using mobile units:
- SSD Non-Shred Destruction — Pulverisation
- HDD Physical Destruction — Punching and crushing
- HDD Shredding
Recycle Compliance & Reporting
Certified recycling solutions and asset management:
- On-Site — Certificate of Data Erasure and Destruction covering all drives processed
- Off-Site — Drive materials and e-waste recycled using ITAD-certified standards
Who We Are
Altinex is a leading provider of purpose-built, application-specific server appliances and embedded systems platforms. We provide product lifecycle management services for the networking, storage, security, medical, and communications markets worldwide. Our team is best known for our innovative, customer-specific solutions, integrations, supply chain management expertise, and unique deployment capabilities, all backed by global technical support and maintenance services.
Altinex OEM Manufacturing Services Overview
Altinex is a leading provider of purpose-built, application-specific server appliance and embedded systems platforms. We provide product lifecycle management services for the networking, storage, security, medical, and communications markets worldwide.
Our team is best known for our innovative, customer-specific solution design, integrations, supply chain management expertise, and unique deployment capabilities, all backed by global technical support and maintenance services.
The Altinex Advantage
Altinex works closely with OEM customers, freeing up the valuable resources you need to focus on innovating in your market and generating profits.
Our Hardware Platforms
Designed to provide a unique approach to supporting medium to large-scale application deployments, our platforms deliver a proven advantage in the areas of open standards, ease of deployment, accelerated time to market, lower TCO, and improved business efficiency.
Our End-to-End Services
Our comprehensive suite of services gives you access to new markets, customers, partners, technologies, and programmes, all designed to increase your revenue. Altinex can help you gain a competitive advantage and exceed your expectations for end-to-end OEM solutions.
Switch to Altinex OEM
Altinex has 15+ years of experience in high-tech enterprise computing, storage subsystems, and embedded OEM system design services.
We help ISVs, OEMs, and service providers solve some of the most complex product and supply chain challenges — serving some of the world’s most demanding global companies in the process.
We help maximise your ROI and offer the most cost-effective products and services in the market.
End-to-End OEM Solutions Partner
Our comprehensive suite of end-to-end OEM services and certified hardware platforms gives you access to new markets, customers, partners, technologies, and programmes — all designed to increase your revenue and keep costs under control.
Altinex can help you gain a competitive advantage and exceed your expectations for your next end-to-end OEM solution.
Our New Product Introduction team is ready to help you through the transition — supporting your unique business and product needs, and demonstrating why Altinex is a trusted and valuable OEM partner.
Learn more:
- New Product Introduction (NPI) & 45-Day NPI Fastrack Programme Overview
- OEM Programme Management Overview
- Why Choose Altinex as Your OEM Partner
IT Asset Disposition (ITAD) Transparent Disposition of Your Global IT Assets
Initiate job orders through the Altinex online client portal. We will collect your IT assets and securely transport them to an R2-certified facility for data destruction and processing. We provide global-scale Secure Logistics-Asset Pickup (SLAP), Secure Logistics-Transportation (SLT), and numerous on-site ITAD services, including complete off-site ITAD processing at our headquarters.
Our commitment to providing granular transparency throughout the entire IT asset lifecycle ensures compliance with a multitude of legislative and environmental regulations. From end to end, our Managed IT Asset Disposition Services implement a traceable chain of custody, giving you complete peace of mind and full discretion.
Altinex helps eliminate the risk of data leaving your office or data centre by bringing data destruction technology directly to you. It can be utilised on-site within your facility using a staging area, or externally on a secure transport vehicle.
Services That Simplify and Strengthen Your ITAD Programme
Data Centre & Enterprise ITAD
As a global leader in providing secure, environmentally and legally compliant IT Asset Disposition Services, we offer data destruction, e-waste recycling, and expanded services — driven by deep industry expertise, purpose-built control systems, and an unwavering commitment to excellence.
ITSM Integration
To provide a comprehensive, automated, end-to-end approach to IT asset management, Altinex has developed a leading ITAD platform that also provides an easy way for organisations to manage the end-of-service asset disposition process directly from their ITSM platform of choice.
Reuse and E-Waste Recycling
As a truly passionate ITAD service provider, we always prioritise reuse wherever possible. When assets genuinely reach end-of-life, we follow meticulously detailed and proven data destruction and e-waste disposition processes that meet all necessary environmental and legislative standards
Asset Recovery
Get the absolute most value from your IT assets by combining asset recovery and asset management options with deep ITAD industry experience and market knowledge. Our expert team advises clients on optimal refresh cycles, determines market timing, and identifies appropriate resale channels to maximise value recovery.
Lifecycle Support Services
Access our global platform dedicated to on-site IT and support services. A full range of services is available — including Asset Refresh and Deployment Services, Data Centre Management, Depot Repair, and many more IMAC ticket types.
Field Services
Altinex offers a full suite of on-site services to tailor-fit an ITAD programme for your organisation. À la carte options include on-site audits, data centre services, asset deinstallation and removal, data erasure or hard drive shredding and pulverisation at your facility, and coordinated asset deployment and redeployment.
Data Destruction
Data destruction at device end-of-service is essential to the security of your ITAD programme. Whether your security strategy calls for on-site or off-site data erasure or drive destruction, our skilled technicians provide data sanitisation solutions and services wherever you need them.
Certifications & Affiliations
An organisation’s reputation is its most important asset. To ensure you remain compliant with data protection and recycling laws and regulations across all jurisdictions in which you operate, we maintain a complete range of industry-critical certifications.
End-to-End On-Premises Services Solution, Multiple Services Across IT Domains
A fully operational solution encompassing deployment, maintenance, supply chain, and asset lifecycle management, meeting the requirements for all types of technology across all data centres, POPs, corporate headquarters, and branch office locations.
Last-Mile Asset Decommissioning and Data Destruction — On-Site and Off-Site Support Flexibility
A flexible, modular solution including optional on-site or off-site data destruction, allowing customers to select the most appropriate option based on the level of data to be disposed of.
Remarketing & Recycling Option — Buy-Back Helps Offset Cost of Service
Maximisation of residual value returns to the customer for end-of-life IT equipment, helping to offset the cost of service and, where possible, providing a net return. Material disposal is carried out in full compliance with waste and WEEE regulations.
Geo-Local Operations Management — Lower Total Cost of Ownership (TCO)
A streamlined and consolidated process that takes into consideration local culture and working practices, improving asset management information and provisioning across regions by business unit or division to drive down Total Cost of Ownership (TCO), identify process improvements, and maximise value whilst reducing cost.
Global Process Control & Governance — Unified Delivery in 100+ Countries
A consistent process following best practices to deliver services across all geographic locations in which customer businesses and ecosystem partners operate, with secure data destruction in line with CESG/NIST relevant standards.
Global Programme Management — Globally Managed Services Solution
A managed service encompassing planning, collection, auditing, testing, and data eradication to the highest standards, upon which equipment can be refurbished for reuse within the business, resold to generate funds for the customer, or recycled through sustainable processes.
Feature-Rich, IT Service Management (ITSM) Based Enterprise Workflows
Includes service catalogue, workforce pool optimisation, appointment scheduling, contract entitlement and asset management, warehouse management, inventory location and stock management, service coverage maps, vendor management system, multi-tier billing, customer and partner communities, and social collaboration tools.
Complete Enterprise-Wide Visibility
Offers your service delivery teams total visibility of the service delivery function and all business changes, ensuring nothing falls through the cracks.
Anywhere, Anytime Access
The Altinex mobile app is accessible on iPhone, iPad, and Android-based smartphones, giving your field workforce the flexibility to stay connected on the go.
Cloud SaaS Environment
Developed on a cloud platform, standard features are available at no cost, with advanced features available on a low-cost subscription model.
B2B Gateway Integration
Standard APIs are available for ticket fields, messaging, and file integration with all major ITSM tools, including ServiceNow, Remedy, and more.
Our Global Presence
We are a global company with presence on every continent.
Join them by using our services and grow your business.
What our customers say
Hear first-hand from our incredible community of customers.
“Working with Service Global has been a fabulous experience, allowing me to acquire invaluable knowledge in cutting-edge technologies and techniques. The organization has provided me with many opportunities to work on various projects, affording me a diverse range of exposure and experience.”
Japinder Singh
Network Engineer (L2) - Canada
“Working with Service Global has been a fabulous experience, allowing me to acquire invaluable knowledge in cutting-edge technologies and techniques. The organization has provided me with many opportunities to work on various projects, affording me a diverse range of exposure and experience.”
Japinder Singh
Network Engineer (L2) - Canada
“At Service Global, our collaborative work environment is conducive to professional growth and development. The hands-on training provided is second to none. I have been fortunate to benefit from daily management interaction, which contributes significantly to my overall satisfaction with the organization.”
Japinder Singh
Network Engineer (L2) - Canada
“At Service Global, our collaborative work environment is conducive to professional growth and development. The hands-on training provided is second to none. I have been fortunate to benefit from daily management interaction, which contributes significantly to my overall satisfaction with the organization.”
Japinder Singh
Network Engineer (L2) - Canada
“My tenure with Service global has been a source of tremendous satisfaction, both in terms of the company’s dynamic work culture and the exceptional caliber of its personnel. The organization’s unwavering commitment to fostering a supportive and collaborative work environment has made my time here an absolute pleasure.”
Japinder Singh
Network Engineer (L2) - Canada
“My tenure with Service global has been a source of tremendous satisfaction, both in terms of the company’s dynamic work culture and the exceptional caliber of its personnel. The organization’s unwavering commitment to fostering a supportive and collaborative work environment has made my time here an absolute pleasure.”
Japinder Singh
Network Engineer (L2) - Canada
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